Magento Expert Forum - Improve your Magento experience

Results 1 to 3 of 3

How to Increase Customer Satisfaction in 3 steps

  1. #1
    Junior Member balwant's Avatar
    Join Date
    Jul 2014
    Thanked 5 Times in 5 Posts

    Default How to Increase Customer Satisfaction in 3 steps

    What else can you do? How can you create a satisfied customer who will continue to buy more stuff from you ?

    1. Justify the Sale with Social Proof
    When most sales are made, chances are that the buyer will have to justify the purchase to another person a boss, spouse, or anyone that may pass judgment.

    To make this go smoothly, you should arm each one of your customers with testimonials from other people and companies. Or, if you have a low return rate, you might emphasize how few people returned it.

    You likely recognize this as social proof. The problem is, many people use it in the selling process, but forget about it in the post purchase phase. It works, so dont make that mistake.

    2. Surprise Customers with a Bonus

    When people spend money on a product, the last thing you want them to think is was this worth it? To combat this, you should surprise each one of your customers with a little bonus. To elaborate, let me share the fascinating experiment that helped waiters service professionals increase their tips by 23%.

    If tips are represenative of customer satisfaction, which I believe they are, you should surprise your customers with a free, valuable bonus. They wont expect it and it will help them answer was it worth it? with an enthuasiastic, head-nodding, yes!

    3. Offer Free Product Training and Support

    This is a clear, business-winning decision. Nothing decreases customer satisfaction more than being confused with how to make a product work. And free product training and support will be how you alleviate this customer frustration.

    Why does this work? For starters, when people spend money on something, they tend to doubt themselves and their ability to make the product work right. With detailed, free training, youll alleviate that self-doubt and win a life-long customer.

    Just because you made the sale, it doesnt mean the work is over. Your job is to turn one-time buyers into loyal customers. If you follow these strategies, you should be well on your way. What do you think?

    View more threads in the same category:

  2. #2
    [ Contributor ] ModulesGarden's Avatar
    Join Date
    Mar 2014
    Thanked 0 Times in 0 Posts


    We would add at least one more thing.

    Amaze the customer!

    Make the entire shopping experience really pleasant and exciting. Do not just create a typical store with a typical cart. Make it unique, make it very user-friendly, make it interactive. Let customers engage in shopping and enjoy it.
    Your offer and your prices are most important, but combined with amazing, outstanding store, you will rock the business.

  3. #3
    Junior Member
    Join Date
    Nov 2019
    Thanked 3 Times in 3 Posts


    Are you wondering to make your customers loyal and happy all the time? Remember to make your customer happy, you need to give them some benefits.

    Here are the 3 hacks to keep your customer happy and satisfied:
    • Unique Offers In Exchange For Reward Points
    • Share Positive Customer Experiences
    • Surprises Customers With Bonuses

    Apply these 3 main tips to get positive results in the growth of your business. If you want to know more tips about how to keep your customers coming again and again in your store read this blog. It will give you detailed information on how you can manage to keep your customers happy and loyal all the time.

    Explore it here: How To Keep Your Customers Happy? [Customer Loyalty Program Ideas]

    Name:  How-to-keep-your-customers-happy.png
Views: 1149
Size:  52.4 KB

Tags for this Thread


Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts