Magento Help Desk extension by Amasty!

[Amasty]

This Help Desk extension for Magento will let you receive support requests via email, customer account, contact form or a CMS page 24/7. Efficiently take care of customers' issues in one place.

• Set macros for quick answers
• Fetch several email accounts at once
• Customize tickets grid view
• Attach files to tickets
• Built in email templates

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[simon.walker]

Also check this Help Desk Professional component for Magento developed by FME.
https://www.fmeextensions.com/magent...fessional.html
This extension is equipped with comprehensive ticketing system. You can easily track tickets on Sales, Support, or just help someone find the right information.

Some of the key features are:

• DEPARTMENTS MANAGEMENT - Magento Ticket System
• Ticket Status Management
• Ticket Priorities Management
• Templates Management
• Premade Reply Templates
• Ticket Statistics– Graph Support
• Frontend- Magento Help desk Extension