How to Manage Orders in Magento
When a customer successfully completes the order process, you will receive a mail notification about the new order. You can review all your orders from the Magento admin area > Sales > Orders. In the previous section we placed an order, so let's click on it to see how it looks like.
You will notice several orange buttons at the top right of the screen. These are the actions you can take on the order:
- Edit - this will cancel the current order and create a new one with the same details which you can then edit and submit again.
- Cancel - cancels the order.
- Send Email - resends the order email to the customer.
- Hold - puts the order on hold so that you can process it another time. To do that, you need to Unhold it first.
- Invoice - creates an invoice of the order. You need to click Submit Invoice to create it. This will change the status of the order from Pending to Processing.
- Credit Memo - this option appears only when an invoice has been created. It allows you to create an offline refund for the order.
- Ship - the final step of the order management process, this is the actual delivery of the product. You need to clickSubmit Shipment to finalize the order. Its status will be changed from Processing to Complete.
- Reorder - allows you to submit the order again.
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