Best tool to to collect request, inquiries, offline messages, email in one place

In terms of the Best tool to collect request, inquiries, offline messages, email in one place, It is inevitable to mention to HELP DESK EXTENSION FOR MAGENTO 2.
It brings a powerful and flexible solution for Store Support! With Magento 2 Help Desk Extension, it helps you to collect all request, inquiries, offline chat messages, email in one place. All messages will be assigned to the proper department without leaking information.

Features:
-Organized Workflow to minimize time wasted
-Customer- Friendly & Fast Submit
-Clear User-friendly Interface
-Easy To Create Ticket
-Add File Attachment to the ticket
-Easy To Choose Priority and Assign Department for your ticket
-Quick Reply or Close a ticket
-Easy to Check ticket history
-Check Ticket Status
-Satisfaction Star Rating
-Quick Responses With Answer Shortcut
-Ticket auto-expiration & Auto-reminder
-Smart tickets grid
-Flexible Assign System
-On-the-fly Filters
-Save communications history completely
-Built-in content
-Spam Protection
-Accept tickets via Email
-MailBox
-Live Chat
-Alert Ticket/ Chat Notification
-Advanced Reports
-Create Unlimited Departments & Agents
-Fast Ticket Creation from Backend
-Set Permission For Each Department
-Schedule Time to Auto Close & Auto Remind
-Add Unlimited Category
-Fully customizable
-Tailored for Multistore installations
-Ticket automations perform routine tasks without admin
-No third party storage used for saving and processing tickets
-Department permissions
-Help desk tab
-Ticket page
-Communication
-Customer can attach files to their inquiries
-Follow-up emails
-Support Surveys
-Add necessary contact information
-Set Priority for the email
-Supporters Performance Management
-Supporter Assignment
-Frequent Responses
-Reopen closed tickets

Check detail: https://landofcoder.com/magento-2-he...extension.html