Order totals not showing in new order email

Hi!

I am new to these forums, however hopefully somebody will be able to point me in the right direction..

I currently have Magento 1.9.2.4 installed using RWD and a child theme.

For some unknown reason, when a new order is placed, the New Order Email which gets sent does not include the totals such as;

Sub Total
Shipping & Handling
Tax
Grand Total

I have searched and searched to see why this may be happening, I have copied files over from another Magento RWD which I know works, checked sales.xml etc... and it all seems to match!


Below is an example of it working on a development website, you will see the section working;

Attachment 3991


Below is an example working on our website, as you can see there is no 'Totals Block';

Attachment 3992


I have now run out of ideas... any help would be greatly appreciated!!

Thanks

Possible reason for the error is conflict with some custom extension. Try to disable custom extension if there. Also verify that template is successfully loaded in admin system -> Transaction Email section.

Hi,

If you look in

layout/sales.xml:268

You will see the layout handle sales_email_order_items. Inside there is a block "order_totals", which has that template. To add a new total to the email you would just have to add it as a child of that. On line 275 you can see they add a block named 'tax'.

Inside the totals.phtml file you can see it call $this->getTotals() as part of a foreach. That method is defined at

Mage/Sales/Block/Order/Totals.php:281

This just returns the totals that are already defined. This data is populated by config.xml files that have defined:

<global><sales><quote><totals>...

Jumping back to totals.phtml, it checks if the total has a block defined for it. This would be a field in the config.xml file. If you have a totals model you want to customize you would do it that way.

Otherwise, before the page is rendered (call to _beforeToHtml() on line 44) it interates over the child blocks and, if they respond to the method 'initTotals', calls that method. That method should create an object that represents your total and add it to the parent. For example, here is the code for a totals block I recently wrote (which is based on code I can't post publicly):

public function initTotals()
{
if ((float)$this->getParentBlock()->getSource()->getMytotalAmount() == 0) {
return $this;
}
$total = new Varien_Object(array(
'code' => $this->getNameInLayout(),
'block_name'=> $this->getNameInLayout(),
'area' => $this->getArea()
));
$after = $this->getAfterTotal();
if (!$after) {
$after = 'subtotal';
}
$this->getParentBlock()->addTotal($total, $after);
return $this;
}

ooCommerce – remove Total and Subtotal from order emails being shown on my email templates, amongst the new order information text . the email to your theme, so you're not altering the core WooCommerce version.