Offer Better Return Process with the Knowband's Magento 2 Return Manager Extension

[John Michael]

Customer Satisfaction is one of the most important aspects of a successful business. Along with various online factors like enhancing the online shopping experience, providing secure payment methods, making checkouts fast, etc, having a satisfactory return manager is also a mandatory factor for an eCommerce business.



With Knowband's Magento 2 Return Manager extension, you can handle the return, replacement, and refund requests easily. The extension allows the store admin to create return requests, add return reasons, and return policy from the back end. With this extension, you can enhance your customers' experience, can satisfy them for their return choices, and can increase customer retention for your business. Let's discuss the benefits it provides to your business.

Advantages of the Knowband's Magento 2 Return Manager extension:
1. Handle Return Request with Ease: The Magento 2 Order Return Manager extension offers an easy to use return manager which handles all the return, refund, and replacement requests with ease.
2. Customer Satisfaction: Along with enhanced shopping experience, the customers also want satisfactory services from an eCommerce business to stick to it. With the extension, you can allow them to raise return, refund, and replacement requests and can satisfy them with your services.
3. Higher Customer Retention: Offering return option to the customer doesn't mean they will never come back to your store again but it means that you are addressing their requests. It increases the trust of the customers over you and they come back to shop from your store.
4. Builds Brand: With the Knowband's Magento 2 Return Product extension, you can offer satisfactory return service to your customers which helping the goodwill for your business.

Key Features of the Magento 2 Order Refund extension:
1. Allows Guest Returns: The extension allows you to accept return requests from your existing customers as well as from guest customers.
2. Option to Replace/Return/Refund: With the Magento 2 Order Return Manager extension, you can allow your customers to raise a request for order return, refund, and for replacement.
3. Option to Attach File: The extension allows your customers with an option to attach a file to justify the return request in jpg, png, pdf, etc.
4. Customizable Messages: The store admin can create or modify the messages to be displayed on the customer's screen after accepting the refund, return, or replacement requests.
5. Customizable Email Templates: The Knowband's Magento 2 Return Manager extension offers customizable email templates for various statuses like-new return request notice, return request accepted/denied, return request completed, etc.
6. Create Return Policy: The admin can also create or modify the return policy from the back end of the Magento 2 Return Manager extension.
7. Create Return Reasons & Statuses: The admin can create various return reasons and return statuses from the back end.
8. Custom CSS and JS: With the extension, you can even customize the look and feel with custom CSS and JS.
9. Option to Cancel the Order: With the Magento 2 Return Manager extension, the store owner can allow the customers to cancel their orders from the front-end. To offer this feature, the store owner needs to enable it from the back-end.
10. Enable or Disable the Extension: The store owner can anytime enable or disable Knowband’s Magento 2 Return Manager extension from the General Settings tab in the admin interface.

For more information related to the Knowband's Magento 2 Return Manager extension, please click the below links:
Magento 2 Return Manager extension User Manual
Admin Demo
Front Demo

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