Magento Expert Forum - Improve your Magento experience

Results 1 to 8 of 8

How can I allow customers to cancel orders in Magento 2?

  1. #1

  2. #2
    Junior Member kajal's Avatar
    Join Date
    Sep 2014
    Location
    Bangalore
    Posts
    1,446
    Thanks
    0
    Thanked 20 Times in 20 Posts

    Default

    Hi Friends,
    Currently, Magento doesn't allow you to cancel an order from the frontend. Admin can only mark them as "cancelled" from the backend. This extension allows customers to seamlessly cancel any pending order and they can also add their comment/reason for the cancellation of that particular order from the website.

    Magento web design bangalore | website developer in bangalore | Php Web Development Company Bangalore

  3. #3
    Junior Member
    Join Date
    Aug 2018
    Posts
    106
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Default

    Many times Customer wants to cancel the order while online shopping. Cancel Order Magento 2 Extension gives the most flexible way to the customer to generate request of cancel the order. Admin can approve or disapprove the cancel order request.

    Cancel the order from my account dashboard & my order page (frontend) by the customers. This extension adds Cancel Order link in my account dashboard & my order page, by clicking this link customer can send request to cancel their order. Send the update mail to admin that order had been canceled.

    KEY FEATURES
    Allow customers to send request to cancel order.
    Admin can see all requests of cancel order of customers via mail as well as in Admin Panel.
    Admin can process the request and cancel the order.
    Customers get notified once their order has been cancelled.
    Flexibility to change messages from admin panel.
    Compatible with all the custom themes
    Easy to install & manage
    Enable/disable from backend

  4. #4
    Junior Member
    Join Date
    Feb 2018
    Posts
    113
    Thanks
    0
    Thanked 2 Times in 2 Posts

    Default

    Frontend Cancel Order for Magento 2 allows customers to cancel orders right from the frontend and then automatically send notification emails to admin about canceled orders

    Allow customers to cancel Pending orders from the frontend
    Allow customers to enter comments in a confirmation popup
    Send Notification Emails to admins automatically after customers canceled orders
    Change order status from Pending to Canceled and auto restock products


    NATA Delhi | Architecture Aptitude Exam

  5. #5
    Junior Member
    Join Date
    Sep 2016
    Posts
    228
    Thanks
    0
    Thanked 3 Times in 3 Posts

    Default

    Can,t we have any Plugin for the cancellation of Magento Website.


    Newspaper Ad Agency in Lucknow
    Last edited by vishnu; 16-11-2020 at 09:19 AM.

  6. #6
    Junior Member
    Join Date
    Nov 2019
    Location
    New York
    Posts
    53
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Default

    Cancel Order in Magento 2 allows customers to cancel orders easily with the ''Cancel Order'' button on ''My Orders'' & ''Recent Orders''. They also can leave a comment for store owners to clarify order-cancellation reasons on the popup. After customers cancel orders from the frontend, the module will automatically send notification emails to the store admin.
    Name:  myorders.png
Views: 140
Size:  28.9 KB
    Name:  recent orders.png
Views: 173
Size:  23.3 KB
    Name:  popup.png
Views: 104
Size:  58.1 KB
    Name:  notification mail.png
Views: 133
Size:  25.1 KB
    Name:  cancelled orders.png
Views: 144
Size:  233.7 KB

  7. #7
    Junior Member
    Join Date
    Nov 2019
    Posts
    1,083
    Thanks
    6
    Thanked 3 Times in 3 Posts

    Default

    I have a perfect solution for your requirement which is known as Cancel Order By Customer Magento 2 Extension. With the help of this, allow customers to cancel the pending orders from my account dashboard & my order page (frontend).

    In case customer likes to cancel an order which they might have made by mistake or want to purchase more advanced products, they can easily cancel an order by clicking a Cancel Order link button in my account dashboard & my order page.

    Name:  cancel-order-by-customer-myorders.jpg
Views: 64
Size:  198.0 KB

    Highlighted Features:
    • Customers can cancel pending orders from my account section.
    • Ability to enable/disable extension from backend.
    • Send the update mail to admin that the order had been canceled.
    • Customers can send comments when canceling an order.
    • Provides a fully customizable interface that you can easily manage from the backend.


  8. #8
    Junior Member
    Join Date
    Apr 2019
    Posts
    212
    Thanks
    0
    Thanked 1 Time in 1 Post

    Default

    Wow, I think that it is a quite convenient feature for customers. But, unfortunately, not all people have a lot of knowledge to do all the settings as they want. But I can recommend you to visit this page and to read a guide with the title "How to start an eCommerce business step-by-step". It is pretty useful, I read it when I just started to study in this sphere.

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •