Social Listening – Are you doing it?

[nikki shah]

Social listening is the process of tracking mentions of certain words, phrases, or even complex queries across social media and the web, followed by an analysis of the data.
It helps for:
1. Reputation Management
2. Competitor Analysis
3. Product Feedback
4. Customer Service Benefits
5. Lead Generation
What are your thoughts on these?

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[besthotellahore]

Social listening is the way toward checking computerized discussions to comprehend what clients are stating about a brand and industry on the web. It is likewise used to surface criticism that could separate their image, item, or administration.

[Maria Jonas]

Hello Nikki, thanks for this extremely useful post