View Magento Extension | Magento 2 Extension

Utilize ticket system, bring a powerful and flexible solution for Store Support! With Magento 2 Help Desk Extension, it helps you to collect all request, inquiries, offline chat messages, email in one place. Moreover, all messages will be assigned to the proper department without leaking information.

The customer can create ticket easily on front-end or email support team's address. Also, the ticket can be created by admin the backend. Once a ticket is submitted, it will be logged to ticket grid section in the backend. In the ticket grid, agents can set ticket priority, tie tickets to orders and more.

Especially, our Magento 2 help desk extension could be automated that allows you to send notifications, changing priority, and much more.

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Solve urgent tickets first based on Priorities
When creating a new ticket, the customer can find it easy to choose departments, product types, and categories for their ticket. Also, they can set the Priority level for the ticket:
  • Low
  • Medium
  • High
  • Urgent



Quick Reply or Close a ticket
Let your customers post a quick reply to save their time and create an enjoyable customer's experiences.

Easy to Check ticket history
It is also convenient for you and your customers to look at all ticket history in the blink of an eye.

Check Ticket Status
In Help Desk section, customers can check ticket status and get a notification when there are any status changes.

Satisfaction Star Rating
To help you enhance support quality, Magento 2 Help Desk Extension comes with a rating that allows customer give a rating for each ticket conveniently.

Quick Responses With Answer Shortcut
LOF Magento 2 help desk extension allows your customers to create unlimited quick response. Just by a single click, you can insert these answers into the message.

Ticket auto-expiration & Auto-reminder
You can set Ticket auto-expiration & Auto-reminder date after a period of zero activities

Smart tickets grid
Managing your tickets becomes much easier with pre-defined filters and customizable Ticket Grid

Flexible Assign System
Both you and your customers can assign tickets to proper departments and agents with ease. It saves your time and makes the workflow effective, right?

On-the-fly Filters
You can search ticket by keyword or use advanced filters. The filter option can be used to search any specific ticket. This will save customer a lot of time

Save communications history completely
If you need to save and recover customer query, information and communication history, LOF Magento 2 Help Desk Extension is a smart choice.

View detail: https://landofcoder.com/magento-2-he...extension.html

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