View Magento Extension | Magento 2 Extension

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OVERVIEW

Utilize ticket system, bring a powerful and flexible solution for Store Support! With Magento 2 Help Desk Extension, it helps you to collect all request, inquiries, offline chat messages, email in one place. Moreover, all messages will be assigned to the proper department without leaking information.

The customer can create ticket easily on front-end or email support team's address. Also, the ticket can be created by admin the backend. Once a ticket is submitted, it will be logged to ticket grid section in the backend. In the ticket grid, agents can set ticket priority, tie tickets to orders and more.

Especially, our Magento 2 help desk extension could be automated that allows you to send notifications, changing priority, and much more.

Organized Workflow to minimize time wasted
Magento 2 Help Desk extension brings you a time saving and organized workflow. Provide customers with outstanding support and make the customer feel indispensable and unique with your brand.
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Customer- Friendly & Fast Submit
Easy to connect with your customers using Help Desk solution! There are 4 easy ways for any shopper to get help:
  • Use the Contact Us Tab on the left.
  • Go to the Contact Us menu item and fill out the form.
  • Login or register and create a ticket in the Help Desk tab in the user account interface.
  • Email the support team's address

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Clear User-friendly Interface
Customers can find it easy to get support using Help Desk extension. Moreover, LOF Magento 2 Help Desk Extension helps your customer manage all tickets fast and easily.

Easy To Create Ticket
With Magento 2 Help Desk Extension, the customer can login or register and create a ticket in the Help Desk tab in the user account interface with simple steps.

Add File Attachment to the ticket
This Help Desk extension allows your customers to tell your support team more with the ability to attach files to their inquiries. There is no limitation for that

Easy To Choose Priority and Assign Department for your ticket
When creating a new ticket, the customer can find it easy to choose departments, product types, and categories for their ticket. Also, they can set the Priority level for the ticket:
  • Low
  • Medium
  • High
  • Urgent


Quick Reply or Close a ticket
Let your customers post a quick reply to save their time and create an enjoyable customer's experiences.

Easy to Check ticket history
It is also convenient for you and your customers to look at all ticket history in the blink of an eye.

Check Ticket Status
In Help Desk section, customers can check ticket status and get a notification when there are any status changes.

Satisfaction Star Rating
To help you enhance support quality, Magento 2 Help Desk Extension comes with a rating that allows customer give a rating for each ticket conveniently.

Get Better Result With fewer Efforts

Quick Responses With Answer Shortcut
LOF Magento 2 help desk extension allows your customers to create unlimited shortcuts. Just by a single click, you can insert these answers into the message.

Ticket auto-expiration & Auto-reminder
You can set Ticket auto-expiration & Auto-reminder date after a period of zero activities

Smart tickets grid
Managing your tickets becomes much easier with pre-defined filters and customizable Ticket Grid

Flexible Assign System
Both you and your customers can assign tickets to proper departments and agents with ease. It saves your time and makes the workflow effective, right?

On-the-fly Filters
You can search ticket by keyword or use advanced filters.

Save communications history completely
If you need to save and recover customer query, information and communication history, LOF Magento 2 Help Desk Extension is a smart choice.

Built-in content
You can add custom email template, default template for:
  • New Ticket Email
  • New Message Email
  • Status Ticket Email
  • Reminder Email



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