How can customers be supported in online store? Normally, if they want to know any information which is not available in a website, they need to contact directly to the store through phone number, email or chatting room. With the support of staffs, your questions can be clearly answered. Apart from this traditional way, customers can visit FAQ page to get information. FAQ refers to Frequently Asked Questions; therefore, when visiting a FAQ page, visitors can search for information that they want to know. This way of accessing information is considered to be advanced because customers can answer on their own without the support of others.
Because of the important role of FAQ tool, MageHit decided to introduce an extension called Knowledge Base ( FAQ Pro) to support FAQ to work better. In the following part, we are going to discuss more about the functions to help readers have a closer look at this extension.
Knowledge Base has a large number of functions which support for users. However, today, we only go into 4 leading functions.
1. The support of SEO-friendly
Store owners don’t need to worry about the working of items in FAQ page because with the support of SEO-friendly as well as URL-friendly, all the items can work perfectly.
2. The support of perfect design
Store owners can have a great experience with Knowledge Base by MageHit because the design of this extension is perfectly flexible. And thanks to this flexible design, store owners can control anything they want. Moreover, this extension can work smoothly on any device such as laptop, smartphone, PC, etc. The special thing is that store owners can choose to display Category Articles, Top Rating, Latest Articles and Tags blocks flexibly.
3. The function of managing articles and categories
The working of each category or article can be under the control of store owners. They can add articles into categories to help customers to find article easily and conveniently.
4. The function which supports for customers
Customers can feel totally satisfied with the support of Knowledge Base because it offers them tool to search items in FAQ page quickly and accurately. Besides receiving the quick and correct answer, customers are also allowed to rate and comment for each article. They can show their attitudes, whether they feel satisfied with the answer or not.
In general, Knowledge Base is an important extension for those who want to improve the working of FAQ tool in their website. It helps to not only enhance the working ability of FAQ but also bring about the customers’ satisfaction about the services. It is highly recommended that entrepreneurs should install this extension to build up a better e-commerce website.
>> To get more information, click here
Magento Knowledge Base (FAQ Pro) – an extension by MageHit
Reply With Quote
Bookmarks