The nanoRep Magento extension is a unique self-service platform that transforms the online merchant from being a simple agent into a personalized, self-service driven business.

hoppers can ask any kind of question on any product page and get instant answers which help them to make up their mind. nanoRep addresses three specific types of question:

The General Question

This does not refer to a specific product, nor to any action that the user may have taken. It is simply a general question -- maybe about your company, or the process of ordering something or about who the management are. The answers are automatically retrieved from the nanorep Q&A knowledge-base.

The Contextual Question

The contextual question refers specifically to a transaction, either a product that has been bought or that is being considered to be for purchase. The answers are automatically retrieved from your Magento product catalogue data base.

The Personalized Question

The personalized question refers to an actual specific transaction. It may refer to an order placed, or a service which was disrupted or anything else that happens to you, as the customer. The answers are automatically retrieved from either your CRM or from your Magento database.

The Magento extension:

  • Automatically pulls personalized ordering information from the Magento database.
  • Automatically pulls products attributes information from the Magento product catalog.
  • Automatically installs the nanoRep widgets per product, as well as the API and back office.
  • Automatically installs an SEO-based knowledge-base for every product.

  • Shoppers can ask personalized questions about the status of their shipping, billing and orders, and get instant and accurate responses.
  • Shoppers can ask their questions in any of 64 different languages, and nanoRep will automatically provide translated answers.
  • Self-learning knowledge-base, pre-populated with general and product attribute Q&A for all the merchant products. nanoRep gets smarter every day as a result of additional shopper questions and agent answers.The nanoRep search engine provides an answering accuracy of 95% for first questions.

Example: Question topics automatically retrieved from the Magento database:

  • Orders statuses (status, purchase and shipping dates)
  • Recent purchases
  • Product ID
  • Product Category
  • Related Products
  • Cross-Sale products
  • Up-Sale products
  • Stock availability
  • Back-on-stock date
  • Pricing
  • Product attributes (color, dimension, weight, etc.)
  • Product description
  • Bundled products

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