Our next official extension enables really well thought out integration between your Magento and Zendesk. That is why we called it Zendesk Extended For Magento, because it offers much more than just managing the tickets inside your favourite eCommerce platform.
Extension will allow you to not only manage Zendesk tickets and users directly in your Magento admin panel but also enable your clients to access completely new section in their customer panels - allowing them to create, reply and manage their tickets without even leaving your online store! Bring your customer service to the next level, connect your Magento and Zendesk!
Customer Panel Features:
- Open New Ticket
- Add Several Attachments To Each Ticket Message
- Add Reply To Ticket
- View Tickets
- View Tickets Statistics
Admin Panel Features:
- View Full Tickets List
- Manage Tickets - Reply, Add Notes, Modify Settings, View Logs
- Perform Mass Action On Tickets - Delete And Change Status
- Display All Selected Customer Tickets On Their Page
- Create Zendesk End-User Accounts For Your Customers Automatically
- View Full Users List
- Add New Admin User Account
- Use Default Or Custom Admin Account
- Define Custom Signature For Each Admin
- Enable/Disable Possibility To Add Attachments To Tickets
- Export Tickets Overview - CSV And XML
- Define Cache Lifetime - With Ability To Disable Cache
- Supports Multiple Attachments In Single Ticket Message
- Supports Ticket Tags
- Connection Test And Admin Validation
- Open Support Ticket Directly From Extension
- Integrated with ModulesGarden Base For Magento
- Multi-Language Support
- Supports PHP Up To 5.6
- Supports Magento 184.108.40.206 Up To 220.127.116.11
Find Out More About The Extension On Our Website!
♦ Read More About Zendesk Extended For Magento
Are You Looking For A Complete Documentation?
♦ Visit Zendesk Extended For Magento Wiki
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