Magento Expert Forum - Improve your Magento experience

Results 1 to 7 of 7

Why Live Chat Support Is Important in an Online Business?

  1. #1

  2. #2
    Junior Member
    Join Date
    Jun 2014
    Posts
    43
    Thanks
    3
    Thanked 4 Times in 3 Posts

    Default

    Many business owners believe that Live chat helps to increases the conversion rate of their business and also satisfy their customers.

  3. #3
    Junior Member Ocodewire's Avatar
    Join Date
    Jan 2014
    Location
    India
    Posts
    244
    Thanks
    10
    Thanked 16 Times in 15 Posts

    Default

    Yes, & it's a fact.

  4. #4
    Junior Member
    Join Date
    Jul 2014
    Posts
    56
    Thanks
    5
    Thanked 5 Times in 5 Posts

    Default

    Live chat support in online business give more benefits to the owners. But it also has some disadvantages such as not all users will like it, not great on mobile platforms, and not all users will know how to use it.

  5. #5
    Junior Member Ocodewire's Avatar
    Join Date
    Jan 2014
    Location
    India
    Posts
    244
    Thanks
    10
    Thanked 16 Times in 15 Posts

    Default

    Customers never opposes such things on the website, if the chat process is not automated.

  6. #6
    Junior Member
    Join Date
    Jul 2014
    Posts
    28
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Default

    Live chat gives advantages to both customers as well as the business owners. Customers can easily contact the business team. Business owners can maintain a friendly relationship with his customers.

  7. #7
    Junior Member MageWorxTeam's Avatar
    Join Date
    Sep 2014
    Location
    Washington, DC
    Posts
    52
    Thanks
    1
    Thanked 0 Times in 0 Posts

    Default

    Thanks for sharing these useful links.

    Yes, that's true that providing such a way to reach you is great for any online businesses, and there are 5 reasons why Live Chat is necessary for any online store:

    1) Life Chat is convenient for customers - they can get faster answers to their questions
    2) Using chat services can cut down on your expenses - live chat cuts down expenses - chat software has consistently demonstrated that it can save on both employee task time and phone expenses.
    3) Life chat is a good way to increase sales - using such a way to communicate with customers can generally lead to improved sales numbers
    4) Using Live Chat can give you an edge over your competitors
    5) Life Chat taps into customer pain points.

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •