Magento Expert Forum - Improve your Magento experience

Results 1 to 18 of 18

Why we need feedback in magento?

  1. #1
    Moderator shunavi's Avatar
    Join Date
    Mar 2013
    Posts
    124
    Thanks
    9
    Thanked 25 Times in 16 Posts

    Default Why we need feedback in magento?

    Customers opinion is one of the most powerful tools in online marketing and advertising. With popularization of comments and feedbacks in Ecommerce, it became much easier for customers to express their thoughts and feelings about your business and products that you sell.


    On the other hand, for business owners this is a great opportunity to conquer customers trust and improve service. By earning 1 good feedback you are getting hundreds of customers. So, lets figure out how to turn quality into quantity.

    Why do customers need feedbacks and comments?

    • First of all, they need opportunity to leave their feedback on your site, it gives possibility to express their opinion. Nothing makes people more satisfied than thought, that their opinion is important.
    • Psychologically buyer needs an approval of his choice from the side.
    • Comments and feedbacks increase confidence in this particular online store.
    • Additional information about products or services from people who have already had an experience with this store.



    I hope that we have figured out why do customers need feedbacks, now lets estimate profit from feedbacks for online stores. And trust me, there is some!

    Why do internet stores need feedbacks and comments?

    • More additional unique content on the website.
    • Visitors will spend more time on your site reviewing comments.
    • Its very useful for SEO. Not only as an additional content, but also as a generator of key words and phrases.
    • Increasing buyers loyalty and trust to your website, and products from it.
    • Terrific opportunity for public interaction with your customers. Answering to the comments from your visitors, you can position yourself and your shop in a favorable light for you.
    • Geo targeting. With the help of grouping comments by regions, potential buyers could receive information, lets say about taxes or specifics of delivery to their regions.




    How to get, and where to place comments on your website.

    • Feedbacks can increase conversion rate if they are placed on the proper place, for products in online stores, this place is right under the picture of the product or description of it.
    • The easiest way to get feedback is to place scale from 1 to 5 or 10. This way is the simplest and doesnt require any effort from customer.
    • Than more feedback you have than more you will get. As we know, crowd generate crowd, same thing is in Ecommerce. So, at the beginning it is not gonna be easy. As a motivation you can offer discounts or coupons for feedbacks, but it is not the only way.
    • You can announce some contests among your customers smth. like leave a comment and get ,write why do you like it and get or even more complicate take a picture with our product and get
    • Perfect comment is a comment which works with different objections. These comments affect on conversion rate more than others. More answers visitor can find on the product page bigger possibility of purchasing you have.
    • Another useful option is a leave a feedback button near to the purchased items in the account page or cart. You can make this option available, which allows people to leave their feedbacks, only for people who had already bought this product in your store, to avoid unfair assessments and make this scale more objective.
    • Try to turn any opinion into a feedback. You have received letter or email about your product, publish it on website (previously ask a permission from the author), good feedback in social network extrapolate to your website e.t.c
    • Bad experience is also an experience. Dont delete all negative comments or feedbacks from the website, it is another proof of your honest. Just leave a reply under it, where you explain problem and provide alternative solution.


    Please leave a feedback to this post, if you found it interesting or helpful. And remember your reputation works on you only if you work on it.

    View more threads in the same category:


  2. #2
    New member
    Join Date
    Dec 2013
    Posts
    18
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Default

    This article has been copied from here http://www.webinse.com/blog/get-one-...-of-customers/

  3. #3
    New member
    Join Date
    Apr 2014
    Posts
    9
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Default

    I think so that feedback is very important with a magento store. If you want to have more feedback, you can use this extension:
    http://www.magebuzz.com/review-booster.html

  4. #4
    Junior Member MagestyApps's Avatar
    Join Date
    May 2015
    Posts
    57
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Default

    Nothing can boost your sales such good as feedback. Reviews (feedback) play an important part in building company’s image and increasing conversion rates. According to Invesp Consulting research, 90% of consumers read online reviews before visiting a business, 88% of consumers trust online reviews as much as personal recommendations and customers are likely to spend 31% more on a business with “excellent” reviews. So, after our own research in this field of ecommerce business we’ve developed our extension for Magento that will help you to obtain more reviews.

    Automated Review Reminder plugin for Magento
    - Reminds your customers to leave some feedback regarding the purchased products
    - Can send multiple email templates depending on the delay before sending
    - Flexible settings give ability to create an effective review reminding campaign based on your needs
    - READY-MADE SETTINGS FOR REMINDER EMAILS
    - ABILITY TO SEND REMINDERS TO CERTAIN CUSTOMER GROUPS
    - ABILITY TO SKIPPING CERTAIN ORDERS IN EMAILING
    - POSSIBILITY TO SEND REVIEW REMINDERS MANUALLY

  5. #5
    Junior Member
    Join Date
    Feb 2018
    Location
    Hanoi
    Posts
    96
    Thanks
    2
    Thanked 2 Times in 2 Posts

    Default

    Our extension allows customers to post product images as a feedback
    Product Images by Customer for Magento 2
    BSSCommerce Product Images by Customer for Magento 2 allows customers and guests to upload their product images to your Magento store. These product images are the most realistic feedback, increase reliability and encourage another customers to buy without hesitating. The primary features of this extension are include:
    Name:  9._upload_images.png
Views: 108
Size:  106.1 KB
    Allows customers and guests to upload their product feedback images to Magento 2 web store
    Send notification to admin automatically when customers upload images
    Manage uploaded image in a backend grid
    Approve/disapprove/delete one by one or multiple pending customer images
    Configure image sizes in admin grid
    Display approved image in a slider
    Public uploaded images to all customers
    To read more detail and buy extension, please visit BSSCommerce Product Images by Customer for Magento 2

  6. #6
    Junior Member Eazy_188's Avatar
    Join Date
    Jul 2017
    Posts
    102
    Thanks
    0
    Thanked 1 Time in 1 Post

    Default

    Review is one of the types of social proof. Social proof is a psychological phenomenon or an informational social influence that people assume that others’ actions are reflective of the correct behavior. It is very important to all e-commerce stores, especially Magento 2 sites. Today, I want to talk about the advantages of social proof for Magento 2 sites. Let’s explore in this infographic:

    Name:  MAGENTO-SOCIAL-PROOF-BENEFITS_Artboard.png
Views: 102
Size:  443.1 KB

    You can read this blog for more information: https://bsscommerce.com/blog/why-is-...-so-important/

  7. #7
    Junior Member kevinkcook's Avatar
    Join Date
    Feb 2018
    Posts
    37
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Default

    of course, feedback is important! Otherwise, how are you going to figure out what your customers like and what they don't!

  8. #8
    New member
    Join Date
    May 2018
    Posts
    5
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Default

    @Eazy_188, I can't agree with you more. Social proof is one of the most valuable assets Magento 2 store owners can gain and turn into a competitive edge to enrich on-site content, build trust with online shoppers, encourage more conversion actions, and finally win larger sales.
    If you're ready to leverage your Magento 2 Social Proof, you should take Magento 2 Product Images by Customer extension and Magento 2 Advanced Reviews extension into consideration. The earlier allows customer to upload their images with your products to Magento 2 product page. The later empowers the reviews and ratings functionalities to gain trustworthiness for your products.

  9. #9
    Junior Member
    Join Date
    Aug 2019
    Posts
    15
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Default

    I respect your undertakings in setting up this post. I truly like your blog articles.
    Call Girls in Ajmer
    Pushkar Call Girls Service
    Jaisalmer Escorts
    Escorts in Udaipur
    Salasar Escorts Service

  10. #10
    Junior Member
    Join Date
    Aug 2019
    Posts
    15
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Default

    Excellent Blog! I should need to thank for the undertakings you have made recorded as a printed clarification this post. I am confiding in a diminish best work from you later on as well. I expected to thank you for this objectives! A dedication of appreciation is all together for sharing. Overwhelming zones!
    Malviya Nagar Call Girls Service
    Vaishali Nagar Escorts
    Escorts in Sanganer
    Durgapura Escorts Service
    Barkat Nagar Call Girls

  11. #11
    Junior Member
    Join Date
    Aug 2019
    Posts
    15
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Default

    Thanks for posting this information. I on an essential level need to reveal to you that I in a general sense take a gander at your site and I feel that its spectacularly befuddling and enlightening. I can barely hold take a gander at stores of your posts.
    Civil Lines Escorts
    Escorts in Lal Kothi
    Rewari Escorts Service
    Nasirabad Call Girls
    Call Girls in Mansarovar

  12. #12
    Junior Member
    Join Date
    Aug 2019
    Posts
    15
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Default

    This is an astoundingly surprising article with gatherings o beneficial and moving subjects and the language which is used id so clear in this way plentiful.
    Escorts in Jagatpura
    Gopalpura Escorts Service
    Ghat Darwaza Call Girls
    Call Girls in Chandpole
    Bhiwadi Call Girls Service

  13. #13
    Junior Member
    Join Date
    Aug 2019
    Posts
    15
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Default

    Excellent and astounding post. It is shocking site. I like the way wherein you express information to us. An obligation of appreciation is all together for such post and please keep it up.
    Bhankarota Escorts Service
    Beawar Call Girls
    Call Girls in Bani Park
    Ambabari Call Girls Service
    Alwar Escorts

  14. #14
    Junior Member
    Join Date
    Aug 2019
    Posts
    15
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Default

    This is a bewildering post I saw a dedication of gratefulness is all together for sharing it. It is truly what I expected to see separate for in future you will proceed in the wake of sharing such a stunning post.
    New Colony Call Girls
    Call Girls in Kishangarh
    Gangori Bazar Call Girls Service
    Bajaj Nagar Escorts
    Escorts in Bais Godam

  15. #15
    Junior Member
    Join Date
    Aug 2019
    Posts
    15
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Default

    This article you have shared here's confusing. Escort in Jaipur I like and see work. The areas you have examined in this specific article are basic.

  16. #16
    Junior Member
    Join Date
    Sep 2018
    Location
    United Kingdom
    Posts
    156
    Thanks
    0
    Thanked 2 Times in 2 Posts

    Default

    Clients feeling is one of the most integral assets in internet showcasing and promoting. With advancement of remarks and inputs in Ecommerce, it turned out to be a lot simpler for clients to express their contemplations and sentiments about your business and items that you sell.

  17. #17
    Junior Member
    Join Date
    Nov 2019
    Posts
    701
    Thanks
    5
    Thanked 3 Times in 3 Posts

    Default

    Feedback is an important marketing strategy for Magento. It stands as social proof for your online business. In the online market, customers are very curious to know more about the opinion of your products from other customers. If they find good feedback they would go for the purchase. So, it motivates new customers to buy your product effectively.

    It's also beneficial for store owners as he can know the performance of their products, likes, and dislikes of the audience. Through feedback store owners can understand the demand of customers.

    All in all, it is a wonderful means of communication between customers and store owners.

    Here you can try out the following Magento 2 Extensions for customer feedback:
    Customer Feedback Magento 2 Extension
    Magento 2 Review Reminder / Feedback extension

    Last edited by Mark Henry; 03-12-2019 at 10:17 AM.

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •