We’re pleased to anounce the release of Mageticket. This new module is packed with new features and enhancements to help you boost your customer support system and optimize the capabilities of your team.

Hightlights include a knowledge base, advanced auto-close function, multiple departments & operators, email ticket and ticket management.

Please read on to learn about the key features in this new release and how they can benefit you:

- Tickets
+ Tickets can be created both in the frontend by user and in the backend by admin.
+ Captcha helps to prevent fake logins and ensure the registration is being attempted by a human.
+ Tickets are assigned across your customer support teams and transferred to relevant departments after users choose which department they’d like to direct to.
+ Multiple attachments enable users to make better description for their tickets
+ The level of ticket urgency can be identified thanks to ticket priority function.

- Knowledge base
+ To present your most common customer questions and show respective explanation
+ To avoid answering questions over and over
+ To be efficient in time and money saving

- Email tickets
+ Email messages are automatically converted into tickets by Email Parser
+ Enable to create and reply to tickets using email

- Auto-close
+ Allow to close ticket automatically after a predefined time without activity.

- Department management
+ Allow to create unlimited departments
+ Assign tickets among different departments
+ Create multiple staff for each department

A small investment but it will contribute great help to your business. Hopefully, you will enjoy Mageticket and look forward to supporting you achieve greater business success.

For more details, you can go to our main website: http://www.mageticket.com/.

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