3 things that can ruin your Ecommerce, and how to avoid it
In this article I’d like to talk about things which could affect very negative on your online store. Main point of this article is to avoid bad customer experience in your shop. So what are these 3 things that bother your customers so much?
I have seen and have read a lot of articles about how to build and optimize your ecommerce, I even have wrote about that pretty much. But as we know it is always much easier to lose than to earn. As Jeff Bezos said once “If you make customers unhappy in the physical world, they might each tell six friends. If you make customers unhappy on the Internet, they can each tell 6,000.”
So I have decided to make a research about customers dissatisfaction with online shopping, and spent some time to analyze most frequent customers complaints.
Here is my top 3:
http://www.webinse.com/blog/3-things...w-to-avoid-it/