How to Increase Customer Satisfaction in 3 steps
What else can you do? How can you create a satisfied customer who will continue to buy more stuff from you ?
1. Justify the Sale with Social Proof
When most sales are made, chances are that the buyer will have to justify the purchase to another person – a boss, spouse, or anyone that may pass judgment.
To make this go smoothly, you should arm each one of your customers with testimonials from other people and companies. Or, if you have a low return rate, you might emphasize how few people returned it.
You likely recognize this as social proof. The problem is, many people use it in the selling process, but forget about it in the post purchase phase. It works, so don’t make that mistake.
2. Surprise Customers with a Bonus
When people spend money on a product, the last thing you want them to think is “was this worth it?” To combat this, you should surprise each one of your customers with a little bonus. To elaborate, let me share the fascinating experiment that helped waiters – service professionals – increase their tips by 23%.
If tips are represenative of customer satisfaction, which I believe they are, you should surprise your customers with a free, valuable bonus. They won’t expect it and it will help them answer “was it worth it?” with an enthuasiastic, head-nodding, “yes!”
3. Offer Free Product Training and Support
This is a clear, business-winning decision. Nothing decreases customer satisfaction more than being confused with how to make a product work. And free product training and support will be how you alleviate this customer frustration.
Why does this work? For starters, when people spend money on something, they tend to doubt themselves and their ability to make the product work right. With detailed, free training, you’ll alleviate that self-doubt and win a life-long customer.
Just because you made the sale, it doesn’t mean the work is over. Your job is to turn one-time buyers into loyal customers. If you follow these strategies, you should be well on your way. What do you think?
